I have exactly the same issue as in the topic mentioned at the end of my fault description although mine shuts off at 62%. I’ve updated the app and/or firmware as suggested, tried the 3 button reset, nothing has worked. Can you push the firmware as mentioned in other posts, please.
I generally leave it plugged in to the mains so that any given moment I know it will have a full charge, I am very disappointed that when I’ve actually needed the full charge the unit has failed at 62% battery. Not the quality I was expecting from this product at all.
I’ve done the update that has been sent to me, charged the EB3A to 100% and am now trying without AC input and almost 380w of various AC and DC devices plugged in. I’ll update here once it gets to around the 62% level it was previously shutting off at.
Thank you for arranging for the update to be sent through. Having now tested it, I’m pleased to report on the first test I’ve done it has successfully gone below the previous 62% - however, it switched off at 27%, whilst obviously this is much better than before, I would have expected it to reach 20% or lower before shutting down.
As I’m only achieving 73% of the advertised battery life, can this somehow be improved because it’s still far from ideal?
Hi, I’m still waiting for an update on this, especially as it’s now reverted back to switching off at around 60% which really makes the unit useless to me
Hi @BLUETTI_CARE , today I have the same problem on 73% SOC (several times). No errors in App or at screen. Previously unit worked as UPS on router with active DC ports.
ARM: v2053.08
DSP: v2052.11
SN code: EB3A2233002005162
Who do I contact to get a replacement unit or a refund? Because this is now getting to be a joke with zero response from Bluetti and this EB3A is useless to me or anyone if it can’t last more than 40% of it’s advertised capacity.
I doubt I will be buying Bluetti again if this is the level of aftercare service provided
This forum is not the correct channel to file a warranty claim. You want to email service@bluettipower.com to put in a claim. Ever since they updated the mobile app, the desktop version of this forum became less focused, so while they do occasionally monitor from time to time, they do not respond as much as they used to on here.
Hi @bluetti_grishkinnngmailcom, regarding this matter, I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
We appreciate @sealy1986’s kind advice.