I bought a new EB3A from Amazon a year ago and tried to register the device via the app today. I couldn’t add the device to my account because it said it was already registered to somebody with the email of j****@gmail.com. Did I get a used one that I bought as new?
Hi @SoBlue
Seems like you get a unit that was send back to amazon or its a refurbished unit.
Someone registered the Serial Number to his Bluetti Account. I think only @BLUETTI or @BLUETTI_CARE can help you to remove this Account link
Greetings
Erik
@SoBlue Kindly provide me with the SN and I will unbind the device for you. It may be that the factory workers did not unbind it when tested before the shipment.
1 Like
Is there a way to send it to you without posting the SN in public?
Strangely, I don’t see the Message button using 3 different browsers on 2 different computers.
PM sent, pls kindly check :)
And replied. Thanks!
Hi I have the same problem. I contacted someone but haven’t heard back . She said I would get an email about it.
I bought an open box eb3a on ebay and it says its bound to another account can u please unbind mine too so i can register it thanks. I dont see the message link on yours, how can I send it without posting serial number for everyone to see? thanks
Hi, same issue, could you please PM me for the serial. Seems to be the same email that starts with a J!
@BLUETTI @BLUETTI_CARE I also have the same issue. just received a refurbished device straight from you on eBay.
I don’t see a message option so I guess you have to message me? Thanks.
@vaprz You can send the SN directly here. If you mind, you can also email support team to handle the unbinding.