I purchased a new B300 and charged it once with the AC Adapter. I had not used it but went to “top off” charging and noticed the barrel connector for the charging adapter appears to have fell into the unit (no longer available on the chassis - only a hole).
I contacted Bluetti with photos and they confirmed defective. The unit has never been used - only initially charged upon receipt. I wanted a B300 instead of the new units to pair with my AC200MAX to maximize capacity.
Bluetti won’t provide any assistance as it wasn’t purchased directly from them.
Has anyone else had this happen? Has anyone opened the unit and attempted repair? I have an electronics background, but wanted to solicit input before I cracked the case.
Thanks in advance.
Hi @JeffChandler
welcome to the bluetti community forum!
When you buy Bluetti products from authorised shops, Bluetti deliever the same support as you would buy directly from them. I think it would be the best to check the possibilitys for a professional repair by Bluetti first, befoure open anything yourself. If you do something wrong, this could lead to serios injurys.
@BLUETTI_CARE Can you have a look at this case and maybe help @JeffChandler with this case?
Thanks
Erik
Most manufacturers will provide their manufacturer’s warranty no matter if you bought it via the manufacturer or from a third party resellers. But your seller should be your first point of contact for warranty. At least under EU consumer law. Your seller has to provide the warranty for you. They may use the manufacturer to do the repair but you have a contract with your seller, not your manufacturer. Any manufacturer’s warranty is extra.