Question about factory warranty policy when buying from 3rd party resellers

[TheQuickFox]

Quoted from this topic: B300 Charge Connector Fell Inside Unit

@BLUETTI

@BLUETTI_CARE

warranty policy applies only to legally authorized purchases. If stolen units have entered the second-hand market, we are unable to provide warranty service. Additionally, if customers purchase counterfeit products from unauthorized stores, we are also unable to provide warranty. We hope this is understandable.

Dear Bluetti. I have a question about your manufacturer’s warranty when buying from third party (re)sellers.
I fully understand the above in your quoted text. I also understand that the first route of warranty always is via the seller.

I made two purchases of genuine and new Bluetti products via legit Bluetti resellers. I have no idea if these resellers are authorized or not. It’s these two stores:

Solar Power Supply: Bluetti: Innovatieve Energieopslag & Zonnepanelen | Solar Power Supply
Smart en Duurzaam: Bluetti

Both stores sell multiple brands, not just Bluetti. Both stores have KVK and VAT registrations in The Netherlands and are legit stores. I got all invoices and I am the original buyer.

I’m happy with my products and they’re working perfectly fine. However, if I ever need warranty at a later time, and I can’t get it through my resellers for whatever reasons, and my products are still within their 4 years of warranty: Can I get manufacturer’s warranty from Bluetti or not? We all know that resellers may go out of business or that customers may not be able to get warranry via their resellers as they should for whatever reason. In those cases it would be nice that customers can still rely on their Bluetti manufacturer’s warranty as fallback.

[BLUETTI]

@TheQuickFox
Thank you for your attention to the warranty policy.
According to the support team, if your BLUETTI was purchased from a third-party dealer that is not an official BLUETTI store, you will need to provide the original purchase receipt. After the support team confirms that it is an authorized dealer, you can proceed with after-sales service.
If it cannot be confirmed as an authorized dealer, you will still need to go to the dealer for after-sales service.

After I confirmed with the support team that the two websites you provided, the first one is our authorized reseller and the second one the support team could not confirm. Thanks.