Hi @digait, We’d like to know if you have connected the AC300 to a home distribution box. If so, please ensure you have added a Transfer Switch (Sub Panel) to isolate the machine’s AC output from the grid.
Alternatively, try disconnecting the distribution panel. Does the issue still occur?
Can you tell us your AC500’s SN code and firmware version?
Hi @digait, we have applied to upgrade your firmware to our IT department. They have pushed the new DSP v4047.31and ARM v4048.04 to your machine. Please upgrade them.
Please do not load any device when upgrading it.
Please let us know if it works to resolve your problem.