Greetings,
I have just received my brand new AC200max and it wont switch on AC or DC. The rest of the touch screen works through the various menus other than those. it wont switch on with the app either.
I have also noticed a small lock next to the Homepage icon. Is the system locked out ? What have I missed? There is no mention of it in the user manual. I have also tried to do a firmware upgrade but it failed.
Thanks in advance for any advice
Hello
Tap the âAlarmâ on the homepage to view the current error message (the fault indicator will display orange if a fault occurs) and check if you get these error messages :
-051 AC Output Locked
-053 USB/TYPE-C/PD Locked
-054 12V10A Locked
-055 12V30A Locked
The manual says :
If an output over-current, overload, or short circuit occurs, the AC200MAX will turn off the corresponding output port. Then it will automatically start again
(at an interval of 20s). Suppose there is still an over-current, overload, or short circuit, the output port will be locked and it then needs manual troubleshooting.
If the output repeatedly stops, turn the equipment off. Please get in touch with the seller or maintenance group first for professional help.
If you are in this case, remove all cables and devices connected to the AC and DC sockets of your AC200max. Clear fault messages. Turn off your AC200max. Restart it, Check if you still have any error messages and if you can activate AC and DC. If this doesnât work and you donât get an error message, see if you can activate AC or DC via the bluetti application (remember to activate bluetooth and location on the phone).
Thanks for the feed back Snips1, no alarms present, did actually go to the page to see if there were any errors present. No devices/loads connected. I havenât connected anything to it yet as i cant get power to the socket outlets.
Have also tried to " restore to factory defaults" but no change.
Unfortunately, I believe that we have never had such a case on the forum, this will require an opinion from @BLUETTI or @BLUETTI_CARE. Iâm afraid itâs a hardware problem.
You can possibly look in the hidden menu if there is anything abnormal.
(tap on âDataâ, then âBMSâ - then tap on the top left corner quickly 5 times with a beep)
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thankyou very much, I will check it out
A Bluetti dealer in Sa suggested that the lock icon may mean it needs a pin. Says sometimes they are locked to avoid theft ? @BLUETTI or @BLUETTI_CARE might be able to kindly confirm if this is correct.
I also so there is a menu item called PAYGO with its setting at âActivationâ Iâm not sure if this has any bearing on the problem also. It had a date and time counter above it all set to zero
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Another new thing Iâm discovering about the AC200max. I hope this is the explanation (it seems credible), so that you can quickly use your brand new AC200max! @BLUETTI and @BLUETTI_CARE, we need you!
Bluetti E60 by PowerOak SHS Product Overview and Paygo details - YouTube
About âpaygoâ I found a press article from 2017 explaining the paygo principle.
In order to overcome this problem, a new business model coupled with new technologies is emerging: Pay-As-You-Go. Based on the rent-to-own business model, where the end customer rents the system for a fixed period until it becomes theirs, PayGo uses a payment system via telephone operators which also makes it possible to cut the remote service in the event of payment default.
Indeed, where the rent-to-own model presented limits because the collection of payments or the removal of solar systems in these remote areas was very complicated (no local agency, difficult to access, absent customers, etc. âŚ), PayGo allows you to make significant savings. In addition, it is very easy to use for the end customer who is used to recharging their phone because the telephone networks are very well developed and established in these countries.
I wonder if you didnât âpurchaseâ a pack of equipment intended to be rented⌠is it indiscreet to know how much you paid for it?
Thatâs what I thought , also very plausible.
Paid 17999.00 South African Rands.
My logic says this unit needs a âtokenâ enter the code and the unit unlocks
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The price paid is a little cheaper (but not much) than what we find in Europe (I live in Europe) but our VAT is higher than SA.
I think out loud:
If it is a machine intended for rental, but which has ultimately been regularly/legally referred for new sale, then it is up to your seller to provide you with the unlocking codes allowing you to take full possession of it.
On the other hand, if it is a machine intended for rental, which belongs to the person who bought them to rent them (Solaris Offgrid? Bluetti? Paygo?) and not intended for sale, then the one who sold it to you at this price may not have the right to do so. If you donât trust your seller, I think you should check with Solaris Offgrid? BLuetti? Paygo?
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This is the Paygo sign. If you bought it from a vendor, you need to contact the vendor to unlock the machine.
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Success , unfortunately missed @BLUETTI message but logically back tracked to the vendor.
They did say they are locked for security/theft issues. After supplying my order number, invoice number and serial number they came back with a code which I entered into the Paygo section of settings. Job done the unit is now powering up.
Thanks very much for the input. Always good to push a challenge around the table with others !
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enjoy your ac200max !
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