Doesn’t show on the website. Without them you cannot charge via panel. Mine were damaged and I need to replace them. There’s absolutely no excuse for the lack of customer service. They are happy to sell you a product. That’s where it ends. I should have done better research.
Well there lack of customer service is costing them business. Hope I never have any serious issues with my AC200MAX or the B230s. As for not having the appropriate cables on hand. That too is inexcusable. I can’t even use my panels I bought.
Honestly, Those cables are crap. The mc4 part is 16awg. It was costing me 20-30w when I used my bluetii pv350 panel. I bought that SA20 aviation plug from ebay and made my own. I already had 10 awg wire and mc4 connectors. Didn’t care about the xt90 on the 12v. If I ever need it, I’ll just cut the Xt90 off the 12v plug and put mc4 on it too.
I contacted firstname.lastname@example.org to purchase spare cables NOT listed on Bluetti website for my two AC200MAX Systems. ALL of the cables were $20 USD each with free shipping. I made multiple cable purchases both large and small for multiple complete sets for each AC200MAX System. I received the cables quickly. Payment for the cables was placed through PayPal.
Vanessa in sales was my point of contact. She was professional helpful and will guide you through the short process.