Unbind device from email account

Recently purchased a AC200max from bluetti official on ebay but the device is still under another email address and i need to get it unbind. Can you please assist?


Welcome to the forum @ktmz23 !!
You will need to shoot an email to service@bluettipower.com to assist you further with that. Make sure in your email, you are including your serial number and order information.

@ktmz23 May I ask if the machine is now finished unbundling?

Thank you for your help, that worked

While I was able to connect my device, I now get error code 017 inv start failure when I turn my ac on and the device shuts down and the alarm goes off. Any help?