Support quality

Support ignores my emails for a week already. Are there some other ways to contact it, in another way? Because for now, it looks like a fraud (payment passed, nothing shipped, no responses).


Hi @anotherOne , Thank you for your recent order at BLUETTI. Due to the overwhelming demand during Black Friday, it seems impossible for us to process all orders in a timely manner.

Surge in orders and staffing shortages, the timeframe for a response from support may not be timely. If the support department has not responded to your message at this time, please do not worry. They will handle your order properly.

However, we will ship the products your ordered as soon as possible. Your estimated delivery time will take into account fulfillment time + shipping time.

Fulfillment Time: 3-7 business days

Shipping Time: 7-14 business days

Track your order with the following links:

DPD: Track Your Parcel | Your Delivery Experts | DPD


GLS: Parcel delivery | GLS Czech Republic

Regarding order refunds, you will need to contact our support department in person to negotiate the process.

We will follow up with your package and notify you of any delays. If you have any questions, please feel free to contact support at

We as community administrators are not authorized to process with the order, thank you for your understanding and patience.


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