Solarcabel AC300, EP500Pro kinda stuck

Hey everyone,
sorry for this “special” title, i dont really know how to describe it otherwise. Im talking about this cable

On my cable its extremly difficult to turn scew cap. You plug this cable with the one end into your unit and screw it, so it cant fall off. And my plug just simply stuck that much, i cant screw it tight on the unit. I have another cable for my second Unit which works butter smooth. Anyone experience something similar? Any fix for this?

The unit is like a few months old and just use the plug as it should be used.


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@Selfmadestrom Please contact the responsible department and they will exchange the cable for you.