Hello, I know you are busy with orders but Ive ordered your item 5 days ago, is it really so complicated to get a reply on email? I ve wrote to both of your emails such a and but no replies for me there:( the thing is - I dont even know if you still support delivery to Ukraine and Im kinda worried that right now I`m struggling in need of power station and I could invest it into buying it here instead of wasting so much time… please, could you inform me at least about order status? SPF-EU-20983

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Thank you for your recent order at BLUETTI. Due to the overwhelming demand during Black Friday, it seems impossible for us to process all orders in a timely manner.
Surge in orders and staffing shortages, the timeframe for a response from support may not be timely. If the support department has not responded to your message at this time, please do not worry. They will handle your order properly.

Your estimated delivery time will take into account fulfillment time + shipping time.
Fulfillment Time: 3-7 business days
Shipping Time: 7-14 business days

Regarding order refunds, you will need to contact our support department in person to negotiate the process.

We will follow up with your package and notify you of any delays. If you have any questions, please feel free to contact support at
We as community administrators are not authorized to process with the order, thank you for your understanding and patience.

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