Hi @bluettrified, Each country or region, as well as different platforms, may have varying solutions due to differences in after-sales policies or the availability of spare parts in local warehouses.
For this issue, we would like to check your order details. Could you please send us a private message with your order invoice, email address, and EB70 appearance photos? We will then apply for after-sales service for you.
Alternatively, you can also contact the corresponding customer service team directly.