Ordered a EB70S / PV200 combo from Amazon stating it was sold by Bluetti. Didn’t unbox the PV200 for a couple day and when I did the handle was not attached, appears the screws pulled out of the other side of the handle. I wanted to test the panel before starting a return / repair process but due to family and weather I wasn’t able to test right away. OK, hooked the panel up to the EB70S and it’s charging. I believe I can come up with a repair that will be more secure than what was shipped. Please redesign the handle attachment.
Interesting, I wonder if they had a batch that all got damaged! I had exactly the same issue, with the same bundle last week (see the thread “PV-200 Handle Design”). They replaced the panels for me no trouble at all, and the new set that came in was just fine. Save your packaging and get 'em boxed up again, they’ll get you an RMA in just a couple hours if my experience was typical.
Hi @ozzyatfrbrich , We are very sorry for the inconvenience. Do you accept that we send you a replacement set of handles?
Yes please and thanks!
Hi @ozzyatfrbrich , Thanks for your reply.
Could you please send us a screenshot of your order, your order number and your receiving information (recipient, address, phone number) via message. This way we can better feedback with the support department. Thank you in advance.