Problem with Shipping to Austria


I need some help with my order.

I’ve ordered a Bluetti EB150 on 20th March and on 23rd March I’ve got an E-Mail that is was shipped including the tracking number.
But since 25th March it stays at the parcel delivery center of DPD and they will not ship it to me. I contacted DPD and they are saying that they are missing some documents.

I’ve contacted Bluetti at, and the answer was, that i should go to delivery center and pick it up.
But that’s impossible because DPD will not hand it over to me.

Can somebody help me with this problem?

Thanks in advance.

I don’t think you are going to be able to resolve your issue on this forum page. I suggest you contact again and let them know specifically which documents are missing so that they can resolve the issue.

Hi Thomas,

Sorry for the inconvenience.
Yeah, Scott is right. Can you let our customers services know which documents are missing?