Problem with New AC180P

Product Discussion BLUETTI AC Series
61

Good afternoon, I too want to buy a BLUETTI AC180P as a UPS for my computer.
I understand it is sold out due to these bugs and I have to wait for it to be repaired? Can I buy it from another store and use it or wait for a new revision?

And has everyone gotten the normal firmware already, or do I need to post here after purchase and wait for an update for my device only?

1 Like
62

Hello everyone, for customers above who have already provided the SN code and DSP version number, I have requested the new DSP v2088.04 to be pushed. This will be completed within 24 hours.
Please upgrade the firmware tomorrow and test if the issue is resolved.

1 Like
63

Hi @kirillDevPro , Thank you for your interest in the AC180P. We have already fixed this issue with DSP v2088.04, and you can resolve it by upgrading the firmware. If our official store is out of stock, I recommend purchasing from other authorized dealers that have it in stock, and then upgrading it yourself.
You can post the SN number and DSP version here or email our customer service team to get the upgrade service. If you are in the US, the customer service email is service@bluettipower.com.

1 Like
64

Hello, I have the same issue. Could you please send me a new firmware with the fix? Thank you
SN: AC 2335001409736
ARM: v2089,02
DSP: v2088,02
BMS v1039,01

65

Hello everyone, for customers who have already provided the SN code and DSP version number, I have requested the new DSP v2088.04 to be pushed. This will be completed within 24 hours. Please upgrade the firmware tomorrow and test if the issue is resolved. Please do not load any device when upgrading it.

2 Likes
66

Hello. My battery turns off in uninterruptible power supply mode. Please send me the firmware for FC180P2342000290475, ARM v 2089,02 DSP v 2089,02 BMS v 1039,01

68

Hello @BLUETTI_CARE
My new AC180P have issue with UPS mode : when grid getting off, the station fully swiched off ( offen but not always). ECO modes are off. Could you please send a fixed firmware. Thank you.
SN: 2344004011967
ARM: v2089,02
DSP: v2088,02
BMS: v1039,01

69

Привіт, у мене така ж проблема. Не могли б ви надіслати мені нову мікропрограму з виправленням? Дякую
SN: AC180P2344000787070
ARM: v2089.02
DSP: v2088.02
BMS v1039.01

70

Hello @BLUETTI_CARE Please send a firmware update to my device. the same problem. random shutdown in UPS mode
ARM 2089.02
DSP 2088.02
BMS 1039.01
S/n 2335001537553

71

Hello, I have the same issue. Could you please send me a new firmware with the fix? Thank you
SN: AC 2341000167996
ARM: v2089,02
DSP: v2088,02
BMS v1039,01

72

Hello, I have the same issue. Could you please send me a new firmware with the fix? Thank you

SN: AC180P2335001425931
ARM: v2089,02
DSP: v2088,02
BMS v1039,01

73

Hi @BLUETTI_CARE, a friend of mine have the same problem with UPS station turns of, when elecrticity turns down, unfortunately for some unknown reasons he cant post here anything, pls send him update too.
thanks in advance

AC180P2332001513561
ARM: v2089.02
DSP: v2088.02
BMS v1039.01

75

@BLUETTI_CARE

Hello, I have same problem with UPS mode.
Can I request the latest software update?

SN: AC180P2335001465423
DSP: v2088.02

Thanks

76

Hello, @BLUETTI_CARE! I have same problem with UPS mode :(
AC180P turns off in UPS mode (ECO off). Could you please provide me a new firmware too?
AC180P2335001640929
ARM: v2089,02
DSP: v2088,02
BMS: v1039,01
Thanks!

77

Hello, I have the same issue. Could you please send me a new firmware with the fix? Thank you
Serial number: AC180P2349001665260
ARM: v2089.02
DSP: v2088.02
BMS: v1039.01

78

Hello, @BLUETTI_CARE! I have same problem with UPS mode :(
AC180P turns off in UPS mode (ECO off). Could you please provide me a new firmware too?
AC180P2349001566263
ARM: v2089.02
DSP: v2088,02
BMS: v1039,01
Thanks!

79

Hello, @BLUETTI_CARE ! I have the same problem with UPS mode, please send me a new firmware update

SN: AC180P2342000666080
ARM: v2089.02
DSP: v2088.02
BMS: v1039.01

80

@BLUETTI_CARE
I have same problem with UPS mode (My new BLUETTY AC180P turns off randomly)
AC180P turns off randomly in UPS mode (ECO off).
Could you please send me a new firmware DSP v2088.04 with the fix?

SN: AC180P2335001627649
ARM: v2089,02
DSP: v2088,02
BMS v1039,01

81

@BLUETTI_CARE
I have same problem with UPS mode (BLUETTY AC180P turns off randomly)
Could you please send me a new firmware DSP v2088.04 with the fix?

SN: ac180p2344004270679
ARM: v2089.02
DSP: v2088.02
BMS v1039.01

Thanks

82

@BLUETTI_CARE Hello!
Can I kindly ask you to provide firmware update? I have same problem. My AC180P information:

  • SN: AC180P2335001757389
  • ARM: v2089,02
  • DSP: v2088,02
  • BMS: v1039,01

Also may provide additional details.

  1. Problem occurs when power station tries both to charge itself and power up devices, connected to AC ports. If power station is 100% charged, than it keeps devices powered even when grid is turned off or on.
  2. When power station is charging itself and powers AC devices (be it refrigerator 120 W or LED lamp 7 W), it usually:
    • If grid goes down: power station turns itself off completely. Obviously, devices are turned off too.
    • :warning: If grid experiences spikes: it causes dangerous behavior for refrigerator. AC180P’s inverter clicks as if tries to turn off and on AC ports. Output shows load over 800 W (instead of usual 120 W). Refrigerator goes down, saving itself.

Thank you