I have an eb3a that’s been rendered useless for no reason, it is not that old. It displays 100% battery, but dies immediately after unplugging from main power wall or solar. I have had it for about a year and I bought it brand new from Amazon. I have tried a number of things to try and get it fixed to no avail. Is there a way to factory reset it? Or any tips/tricks that can assist me? Please Help!
Hi @g.quinn
Maybe this can be fixed with a firmware update or your unit is faulty. In both cases @BLUETTI_CARE can assist you :)
greetings
Erik
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Hi @g.quinn, The issue lies in the inaccurate SOC of the EB3A, which mistakenly believes it is 100% charged and therefore refuses to continue charging, while in reality, it is over-discharged.
Please plug the EB3A into the AC home grid and charge until it is 100%.
After that, please turn on the AC and DC outputs of the EB3A. After 30 minutes to 1 hour, the EB3A will drop from 100% to 99% due to self-consumption.
After the SOC of EB3A drops to 99%, please disconnect EB3A from the home grid to see if EB3A can be turned on normally. If so, please AC-charge the EB3A again.
Normally, the EB3A will work well after charging, and please tell us the EB3A’s SN number, DSP, and ARM version. We will push the new firmware to avoid this problem from happening again.
We appreciate @Selfmadestrom’s kind help!
Morning, over here it is, anyways.
Thank you both for your response to my issue. This is something i haven’t tried, i will do that and get back to @BLUETTI_CARE with the results, good or bad. I’m praying for a positive outcome.
Thanks again
George:)
@BLUETTI_CARE Hey you, I have tried all that you have suggested, I tried to turn on the AC and DC outputs of the EB3A, but it just shuts off after I have it plugged in. And the AC outlet doesn’t not come on when it is plugged into the wall outlet. The DC works but shuts off after about a minute when it is plugged in as well. I have checked if the latest firmware has been installed, it says it is up to date on my bluetti app.
Not sure what I can do at this point. Hopefully you have some insight on my next steps.
I have provided the order number of when I purchased the Bluetti EB3a.
I purchased it on June 7th, 2024 from amazon.
Hi @g.quinn, Thank you for getting back to us so quickly.
We’ve already forwarded this information to the AMZ service team. They will contact you later on the AMZ platform and resolve it.
To protect your private information, please delete the order number provided earlier.
Let us know if you need any additional assistance!
Thank you so much, I am praying it gets resolved.
George
Hi George, Thank you for your understanding. We have arranged priority service for you.
Hope everything goes smoothly and the issue is resolved as soon as possible!
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@BLUETTI_CARE
I got the same probleme Here. It shut down when unplug when it says it is at 100%. I’v try too see if it work some time at 99% and, it did! I need too get the updated version of the firmware please.
EB3A2224000285822
ARM: v2057.06
DSP : v2056.06
Thx and please keep me updated.
Hi @Bob_Bobilou, The issue lies in the inaccurate SOC of the EB3A, which mistakenly believes it is 100% charged and therefore refuses to continue charging, while in reality, it is over-discharged.
Please plug the EB3A into the AC home grid and charge until it is 100%.
After that, please turn on the AC and DC outputs of the EB3A. After 30 minutes to 1 hour, the EB3A will drop from 100% to 99% due to self-consumption.
After the SOC of EB3A drops to 99%, please disconnect EB3A from the home grid to see if EB3A can be turned on normally. If so, please AC-charge the EB3A again.
Normally, the EB3A will work well after charging, and please let us know.
We will push the new firmware to avoid this problem from happening again.
@BLUETTI_CARE Yes it did work well for a bit if I disconnect the cable when its at 99%. I would like to try the new firmware.
Thank you
Hi @Bob_Bobilou, We are more than happy to push the new firmware to you. However, before that, please make sure that the EB3A has returned to normal. The new firmware will help prevent the problem from recurring.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.