Order Unfulfilled Mystery box from Nov 2022

@BLUETTI Hi, I bought two mystery boxes on November 18, payment status is paid, fulfillment status is unfulfilled.
Please tell me when will you ship my orders SPF-DE-9204 and SPF-DE-9206, the customer service replys are not very helpfull. I always get the answer that they dont know when it will be shipped. I just would like to know whats going one mith my order?

It seems every box is a mystery box. You never know what you’re gonna get.

Hi @gert , After confirming with order support, your mystery box order has not yet arrived at the warehouse due to logistical reasons. It is expected to be sent out in late January. If you have any further questions or requests, please contact order support at sale-de@bluettipower.com for further resolution