Order SPF-EU-10693

Good day,
I made a deposit of 1000€ on November 14th, 2022 for the order SPF-EU-10693 on November 14th, 2022 what’s next.
Your homepage is ambiguous here.
Request for information.

Hi @tlang , thanks for your order.
Once you have paid the deposit for the EP600 project, we will have a contact person from our subsidiary to contact you by phone (about 5-7 business days). After confirming that your home is ready for the EP600 installation, we will ship the product.
We will refund your deposit if it is not suitable for installation. This process will be fully arranged by BLUETTI subsidiary people, kindly no worries.