Order paid on 19th of November, no replies, no order proceeding further

Black Friday Period Shipping Update

Dear backers,
Thank you for your recent order at BLUETTI. Due to the overwhelming demand during Black Friday, it seems impossible for us to process all orders in a timely manner.
Surge in orders and staffing shortages, the timeframe for a response from support may not be timely. If the support department has not responded to your message at this time, please do not worry. They will handle your order properly.

However, we will ship the products your ordered as soon as possible. Your estimated delivery time will take into account fulfillment time + shipping time.
Fulfillment Time: 3-7 business days
Shipping Time: 7-14 business days
Gifts are expected to be shipped by December 15 and may take 7-10 business days to reach you.

Track your order with the following links:
DPD: Track Your Parcel | Your Delivery Experts | DPD
Dachser: https://www.dachser.de/
GLS: Parcel delivery | GLS Czech Republic

Regarding order refunds, you will need to contact our support department in person to negotiate the process.

We will follow up with your package and notify you of any delays. If you have any questions, please feel free to contact support at sale-eu@bluettipower.com
We as community administrators are not authorized to process with the order, thank you for your understanding and patience.