Their products are good but communication is poor. In this day and age it’s unacceptable not to be kept informed. We are talking about very expensive products here.
Have had the same experience.
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@BLUETTI Could you please provide an answer? And I heard here on forum that it’s possible to deliver to Ukraine for extra charge.
I would like to change the delivery address but I can’t edit my order.
My new address is the same as billing address.
Could you help me please?
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Hi @Unfabled , I am very sorry for the inconvenience caused to you. We suggest that you cancel your original order first and then place a new one with the correct address. After the cancellation, place the order directly with the address in Ukraine and the shipping cost will be calculated automatically.
Thank you again for your understanding and support.
Hi @Indy @montgomery ,
Thank you for your criticism and suggestions to BLUETTI, we will report to the relevant departments, accept mindfully and improve the service as soon as possible.
@BLUETTI hi!
I don’t even have a Cancel button to discard the the order.
I did a record of the screen - take a look
Hi @Unfabled , I’m very sorry. his requires you to contact our order support to cancel the order for you. You can wait until the order is confirmed to be cancelled and then place a new order.
@BLUETTI
Thank you for reply
Could you please provide me with contacts of your order support?
I have read in one of the topic here on forum, that the order was shipped without updating status of the order on Bluetti website. So, I don’t want the same happened to me. I would like to change shipping address or cancel current order and create a new one.
@BLUETTI hi!
My order was cancelled by my request so I could change to Ukrainian address.
Could you please tell me when my money come back so I could reorder to new address? How many days does it take?
@BLUETTI Hi!
I received a refund back. But what a disaster I lost like 20 euros by converting money from uah to euro and back.
I spent 27322 uah but was returned 26600 uah. 720 uah was lost in the air 
It is a big money for our country where people are suffering from russian aggression, sitting without electricity and water.
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Hi Bluetti. My order was not shipped either. Please send it within today or cancel the order and refund the money. SPF-EU-15925
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Hi Bluetti!
May I ask you to check what`s going on with order SPF-EU-12148
Letters on sale-eu@bluettipower.com - remains unanswered…
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This email address does not answer: sale-eu@bluettipower.com. I sent 5 emails already. Please support.
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Same problem, I have paid the order and nothing
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Didn’t respond form this e-mail
[quote=“Konstantin, post:14, topic:5981, full:true”]
Hi Bluetti!
May I ask you to check what`s going on with order SPF-EU-12148
Letters on sale-eu@bluettipower.com - remains unanswered…
[/quoteSame problem…
@BLUETTI can I get info on when my order will be sent? SPF-EU-19274. I messaged support and no one replied for a few days already.
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Hi @BLUETTI ! I placed an order and paid on November 24rd. Order number SPF-EU-15647 . Currently, package status is UNFULFILLED . Can you tell me when the parcel will be sent? sales-eu@bluettipower.com is not answered.
Black Friday Period Shipping Update
Dear backers,
Thank you for your recent order at BLUETTI. Due to the overwhelming demand during Black Friday, it seems impossible for us to process all orders in a timely manner.
Surge in orders and staffing shortages, the timeframe for a response from support may not be timely. If the support department has not responded to your message at this time, please do not worry. They will handle your order properly.
However, we will ship the products your ordered as soon as possible. Your estimated delivery time will take into account fulfillment time + shipping time.
Fulfillment Time: 3-7 business days
Shipping Time: 7-14 business days
Gifts are expected to be shipped by December 15 and may take 7-10 business days to reach you.
Track your order with the following links:
DPD: Track Your Parcel | Your Delivery Experts | DPD
Dachser: https://www.dachser.de/
GLS: Parcel delivery | GLS Czech Republic
Regarding order refunds, you will need to contact our support department in person to negotiate the process.
We will follow up with your package and notify you of any delays. If you have any questions, please feel free to contact support at sale-eu@bluettipower.com
We as community administrators are not authorized to process with the order, thank you for your understanding and patience.
BLUETTI Team
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