Order not processed

Hi, i ordered last week on 05.10. and my order is not yet sent out.
When will it be processed?

Hi @jwe , please kindly don’t worry.
Did you place your order on the BLUETTI website? If so, have you contacted our support department? Please let us know the order number via private message and we will pass it on to the customer service department to check for you.

I already tried the contact form, but it does not work?

i ordered via bluettipower.com

how can i send you a private message? I dont see this functionality…

Hi @jwe , Private message has been sent to you please check.