The display of my Bluetti EP500 Pro doesn’t work anymore. The Power Off function shines green, but by pressing button short or long device does not shutdown like before. I must use switch on back for doing this. After boot up nothing changed. I tested it multiple times.
The connection to my WiFi network failed too. Reconnect failed multiple times also.
I can connect only with Bluetooth but the part above the screen it feels warm.
I contacted German support yesterday and I received just an email with a said of an incoming call on my iPhone but my iPhone registered no call.
The email came from poweroak.net and it says “download recording” but there is no record after clicking the link and after entering my email or my mobile phone number. All other data in the email notification is correct.
I’m very disappointed about this. Now the support is no longer available. In the past I reported on my YouTube channel positively about your company and the EP500 Pro but it seems your product has increasingly issues after software updates.
I recommend to help me accordingly and fast what’s wrong or what’s to do. I trusted your company like thousands of people too.