New EB3A won't charge

I got an EB3A for an upcoming road trip. The display came on for a second when I plugged it in. I figured it needed to charge a bit. After 30 minutes the display still didn’t come on and there’s no ability to charge anything. I’ve tried pressing all the power buttons and circuit breaker but nothing happens. I’m not sure if I’m doing something wrong or if I have a lemon. Does anyone have a clue as to what the problem could be? I e-mailed support last weekend. The support voice mail box is full. Hopefully, someone here can clue me in as to what the problem is.

Hi @pasleyplace , sorry for inconvenience caused.
Please upgrade the app to the latest version first. If the AC port can’t be charged, can you please try charging with the DC port?

I tried charging with a solar panel. Still no display or power. The app can’t connect because there’s no power.