I bought a new AC200MAX from bluetti.
Right out of the box, on start up, it gives me a 034 BMS communication error.
When I check the BMS firmware, it shows 0.0
When I try to update the firmware via the app, it wont let me. (nothing happens when I click the update button).
I contacted customer support but voicemail full. Left a email for them, figured the community would be faster help. Anyone run into this issue?
Hi @skipro101 , Sorry for inconvenience caused.
We have following suggestions based on your AC200MAX 034 error.
- First check whether the BMS communication cable is plugged in place and plugged in well, to ensure that there is no loose
- If there is no problem with the communication cable, the control board is faulty and needs to contact the support department to register for repair or further processing.