I need a replacement “Multifunctional DC Charging Cable” since the one I have does not click into the MC4 connector to secure it. I cannot find a way to order a replacement on the website and it has the special bluetti input ends so I must get it from Bluetti. How do I get a replacement? This is item#3 in the AC300 standard accessories.
I would think the easier option would be to change anything else except the Multi Cable…like finding an adapter to put between the two.
Hi @mountainLight , Did you place the order on our official website? If so, contact support department via service@bluettipower.com, provide your order number and the parts you need, and purchase another one at your own expense.
Thank you for your understanding and cooperation.
I did place the order for the AC300 on your website and did request info on ordering replacement cables using your contact form on 9-19-22
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I posted the exact same request last week. When I called Bluetti Customer Service (800 - 200-2980) the rep indicated that an email would be sent in 24 - 48 hours, identifying the item and its cost. Nothing after 36 hours. It’s bizarre to me, that this cable is not identified in the owners manual? It is additionally strange that 3rd party suppliers don’t see this gap and post their products on Amazon or Ebay