I need a replacement “Multifunctional DC Charging Cable” since the one I have does not click into the MC4 connector to secure it. I cannot find a way to order a replacement on the website and it has the special bluetti input ends so I must get it from Bluetti. How do I get a replacement? This is item#3 in the AC300 standard accessories.
I would think the easier option would be to change anything else except the Multi Cable…like finding an adapter to put between the two.
Hi @mountainLight , Did you place the order on our official website? If so, contact support department via email@example.com, provide your order number and the parts you need, and purchase another one at your own expense.
Thank you for your understanding and cooperation.
I did place the order for the AC300 on your website and did request info on ordering replacement cables using your contact form on 9-19-22