MY ac500 plus B300s Order from indiegogo arrived but the battery is missing?

Product Discussion BLUETTI AC Series
1

Are the batteries shipped at a different time to the AC500 inverter?

Or should i have got both parts delivered at the same time?

I asked the delivered person 3x and he said nope only 1 package is here.
thanks

2

I received two AC500s one day, and my two B300Ss the next day.

1 Like
3

Thanks that is good to know they send the batteries separately.

Thanks for info.

4

It depends on the carrier. My two AC300 units arrived at my carrier first then the two B300 arrived later. My carrier then sent me everything together a week later.

5

Ill wait a couple of weeks and see if any battery arrives.
Thanks for the info.
Hopefully it does because I couldnt really even find out how to contact bluetti in the Uk

The ac500 inverter appears a beast. Cant wait to get the battery and try it

6

Due to the weight, the host and the battery pack are shipped separately. If you are ordering on INDIEGOGO, please contact our crowdfunding team directly via email for more details.

7

Thanks.

What is the exact email to contact the crowd funding team about my b300s battery that hasnt arrived yet?

Thanks.

8

Can anyone tell me the direct contact for the indiegogo team to find out where my battery may be or if it is coming.

Thanks

9

@Newsolarfan , The crowdfunding support email address is Crowdfunding@bluetti.com
Questions about the AC500 crowdfunding project can be asked.
Or you can let me know your IGG order number and I can verify with the department for you.

10

Hi,

Thanks. I have already tried to email that crowdfunding email address 2x but i get no reply.

My indigogo contribution ID is number 84.

This is a UK order. I have had the AC500 inverter delivered over 2 weeks ago but no b300s battery has come and I cant use the AC500 without the b300s battery.

Please help find out when will the battery arrive.

Thanks for help.

11

@Newsolarfan , I have verified the tracking information with the crowdfunding department and sent it to you by private message, please check it.

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