Low voltage warning with solar panel not charging. EB3A

Product Discussion BLUETTI EB Series
4

@Ambercat10 Please provide me with the SN of the EB3A and I will push the firmware for you.

5

Hi SN is below

EB3A2307004630445

Thanks

Dave

6

For some reason my user bam has changed from Ambercat to DAP1

SN is

EB3A2307004630445

7

I am wondering if I can get a firmware update to one that works when there is low light on the panel? Though my firmware version is DSP 2056.13 I still have the same issue even during daytime if it’s even slightly clouded or if the panel has like 1/3rd in shadow, it will not start up if I plug it in at that point.

8

@DAP1 I have submitted the request, and firmware may be sent after the weekend. Thanks for your support.

9

@alter I’m sorry if there is low light on the panel, the PV input will be low. As long as it is lower than 12V, it will not get charged.

10

I have exactly the same problem - blinking INPUT even when battery shows 17V.
My serial number is 110600QE22491031, EB3A2249002115873. Please enable the firmware update.
Thank you!

1 Like
11

Hello!
I have the same issue with EB3A

Serial:
EB3A2246001707242

Current firmware versions:
ARM v2063,02
DSP v2052,07

can you please help me?

12

@ihorM Thanks for your informaion. The firmware will be sent in 6hrs.

13

@ihorM Could you please provide me with the current firmware version as well?

14

as I mentioned in previous message current firmware are:

ARM v2063,02
DSP v2052,07

Should I push the upgrade of DSP version?

IMG_CMP_94832616
IMG_CMP_948326161080×2340 59.3 KB

15

@ihorM There is a new firmware, please click“Download”to update the firmware.

16

@ihorM Did you update the frimware?

18

Same problem here. I received my EB3A today and I’m really impressed. Unfortunately, it doesn’t charge from my PV Panel, displaying the seemingly well known flashing INPUT.

Updated via App to DSM 2052.09, may I kindly ask for a pushed update to fix this? My Anker 535 is charging with constantly 5 to 10 Watts, so it’s a bit depressing that the Bluetti doesn’t even start.

Next post will provide the SN, for I don’t want to lose my text when going back through the app.

Thanks in advance!

20

IMG_CMP_47486542
IMG_CMP_474865421080×2316 113 KB

21

@bluetti_care

Sorry for the delayed posting, but I couldn’t find my initial post to add the screenshots. Do you have everything needed to push the firmware?

I appreciate your help, thanks in advance.

22

The new firmware will be pushed in 6 hrs. You can try to update the firmware to test if it works. Looking forward to your update.

1 Like
23

the update didn’t help :unamused:

24

Great work, the update appeared yesterday and I installed it immediately.

Don’t know if it changed anything, conditions are too good at the moment, will see on the next cloudy day.

Thanks a lot, great support👍

1 Like
25

Maybe try to place the panel without the big shadowed areas, I guess this kills the panel’s performance.