I made a mistake in my order and can not contact to support (they not answer)


I have made an order yesterday and added wrong email address in there. I wrote to sale-eu@bluettipower.com about it but not a single answer. Money was taken from my credit card but I still don’t know a track number or anything at all about my order. Also there are not full info in delivery.

Please help!

Hi @Ivan , Please don’t worry.
What is your order number please? I can pass it on to our order support department for you so they can prioritize your email.

I don’t know. I didn’t receive any email after order :cry:

Order was made for Bluetti EB3A. Email with the details which I have sent to the support was sent from ivan.truhniy@gmail.com
I can send more details in private message but I don’t see any button in here to do it