Ordered the original AC300/B300 combo back in March 2022. Unit would charge but constantly got 021 errors (Grid Input Over Current). Unit would charge at ~1700W then drop to 0W and error out, but would continue the cycle till charged.
Got a replacement a few days ago and I have the same problem. It is not producing as many errors, but within a couple of hours I got 4 021 errors. Two of the errors had a recorded time 12 hours in the future. Date/time on unit is correct so not sure where that came from.
It sounds like the AC300 has a known problem with “Grid Input Over Current” and “Grid Input Under Current” errors. If this true? I am not likeing having to replace this unit a second time.
Hi @mike.clendenen , thanks for sharing the SN code, we will let our engineers to push you a update. You will receive it within 24-48 hours. Please check it at that time, thanks!
Hi @mike.clendenen , We are glad to know that your problem has been solved and you can feel free to contact us or customer service support for any subsequent questions.
Thank you for your confirmation. We have informed the technical engineer about your situation.
And they will push you a update. You will receive it within 24-48 hours. Please check it at that time to see if it works after updating, thanks!
