Frozen Order (Medium risk order)

I orderer 21 November, two and one Bluetti EB3A
Today, I received mail from EU Sales, that my orders was frozen. I was send transaction details, and still wait your answer. Please accept my orders! Please resolve this problem ASAP
Thank you

Hi @mbogdan1997 , You can contact the order support department by email for further details regarding your order. Please understand that we as community administrators do not have the authority to process orders.
Thanks in advance for your kind cooperations.