I followed the instructions in the notice code E113: firmware ok, Grid self adaptation on, charging mode on silent, still no input from the grid.
Current at 117,5 V
Frequency 60Hz
What should I do now the résolve this problem? Can I reset the unit?
Hi @Bokayak, Can you tell us the AC60’s SN code and current firmware version?
We will check if there is a new firmware could resolve this problem.
Hi, thanks for your help.
That what I see under the unit:
AC602317000550534
Bar code
30161QC23160092
And on the app on my phone:
ARM
v2071.04
DSP
v2070.03
BMS
v1030.04
Hi, thanks for your help.
That what I see under the unit:
AC602317000550534
Bar code
30161QC23160092
And on the app on my phone:
ARM
v2071.04
DSP
v2070.03
BMS
v1030.04
Hi @Bokayak, We’ve confirmed that your firmware is already up to date, so we are unable to push a new firmware update for you.
Could you check if the Grid icon in the Bluetti app is lit? Please tap the icon to view the specific input current and send us a photo of it.
Sorry to ear that, I hope a solution will be find. At least I’m able to charge with the DC/solar panel.
Sorry to ear that, I hope a solution will be find. At least I’m able to charge with the DC/solar panel.
Hi @Bokayak, We regret to inform you that this issue cannot be resolved remotely.
It will require contacting the customer service of the platform where you placed the order to arrange a return or repair.
Could you reach out to their customer service team? If you’re unsure of the contact details, please send us your order number and email address, and we’ll arrange further assistance for you.
Thanks. Can we try an old version of the firmware? I
Hi @Bokayak, We can assist you in rolling back to the old firmware, but this is unlikely to resolve the issue.
A direct repair would save time. Do you agree?
Hi, thanks for your help. For a chance I’m still able to charge the unit with the DC input. I bought the unit on the Canadian BLUETTI website. For the repair, I wonder to know who will paid for the shipping? I’m thinking about my options.
Hi @Bokayak, We have verified that your order is still within the warranty period. If you are still in the country where the order was placed, we will cover the shipping costs.
Our customer service team is actively following up on this matter and attempting to resolve the issue through a firmware upgrade. If this does not resolve the issue, we will arrange subsequent warranty repair services and cover the shipping costs. Rest assured, we are here to help.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.