Hi @juliomdavila , Very sorry for the late reply. Based on this issue, it should be a defective screen on the EP500. This needs to be returned for repair.
Please contact the support department to register the return for repair. Thanks again for your support and understanding!
The screen works perfectly, I can select the options, move through the menus, I can be able to change some settings through it. The issue is that turning on/off the power outputs, changing the UPS Mode and some other options can be changed but not permanently updated in the UPS.
I can select all the options using the screen, I can select to power on/off the AC/DC outputs, but after selecting on or off nothing happens. I can select to change the UPS mode using the screen, but the change is never applied to the device.
To be able to really power on/off the AC/DC outputs or to change the UPS mode in the device, I need to use the Bluetti app.
Hi @juliomdavila , We forwarded your response to the relevant engineers, they replied that this should be a defective screen, and still need to return to the factory for repair. It cannot be solved by firmware update.