@m.briney Absolutely right. If the AC adapter is not connected, the screen does not light up and none of the buttons respond to pressing.
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@Fhloston strange! And they wont turn on when you have a charging source plugged into the input either?
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@m.briney Yes, when the power adapter is connected, there is no voltage at the outputs and the buttons are not pressed. I recorded a video – you can watch it on YouTube https://youtu.be/r9BnExaWBEM .
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@Fhloston Yea I watched the video but was just making sure, as sometimes the ac/dc output buttons can be a little finicky and need to be pressed individually for 2-3 seconds to actually turn on/off, and your video shows you pressing multiple buttons to engage the settings mode. Regardless tho, the screen like instantly shut off even after doing that, and between that and the output buttons not engaging at all, in my opinion, it appears that some connections from the buttons have either come loose from the pcb board, or theres something else going on within the bms.
And you said that you had emailed sale-eu@bluettipower.com correct? They are now back in the offices from their holiday break and getting caught up, so it might be a couple more days, but I will escalate this case and do what I can to make sure you’re taken care of.
@BLUETTI for attention…
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@m.briney Yes, that’s right, I emailed sale-eu@bluettipower.com but didn’t get a response from them. This failure, as far as I can see from the forum posts, is quite common.
Hello. You’re already in the club, my friend. How I solved the problem with my EB 70, I already wrote in another branch of this forum. With such an error, this station must either be repaired or replaced with a new one under warranty. I managed to do it. Despite this mistake, I liked the station, I bought another one, albeit less powerful (EB3A). It works very well, and most importantly, it charges quickly from the solar panel.
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Thanks mate for your reply. I’m glad that you were able to solve this problem.
За 1700грн мені відремонтували в сервісному центрі в Києві. Був заводський брак з шлейфом. Щось з ним зробили і все запрацювало взагалі без проблем. Виробник підтвердив заміну на новий, але відправити закордон цю посилку буде коштувати як третина самого девайса, тому дешевше було тут відремонтувати.
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I’m sure you’ll be fine too
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@m.briney I tried to charge in the car – same story. The screen lights up but does not respond to any buttons. And there is no power at the outputs.
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Hi @Fhloston , Sorry for the inconvenience. Based on your situation we recommend that you return the machine to the factory for repair. I have also pressed support to make it a priority to process your email. Support is expected to get back to you within 48 hours.
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Yea, you’ll probably have to get this unit replaced. And looks like they got back to you so they’ll get you taken care of. Cheers
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Адресу сервісного центру підкажіть…дякую!
Мені відремонтували в СЦ TGC 096 311 4411 за 5к грн, якісь транзюки погоріли (підключав тільки холодильник)
Гарні новини з приводу ремонту станції. У Вінниці знайшов не дуже завантажений замовленнями сервіс. Хвиля спалених Блюетті вже схлинула. В кого така сама проблема як в мене і якщо ви не підключали станцію шнуром суїцидника вилка-вилка, то проблема в низьковольтній частині і ремонт достатньо дешевий. Якщо кому потрібно, то звертайтесь - можу допомогти.
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Поділіться контактами сервісу будь ласка?
Олександр +380951439089 , Київ (Вишневе). Відремонтував за 2 години. В нього є декілька відео з ремонту саме Bluetti на ютубі.
I got the SHORT error…after trying many things, this worked for me…I plugged a lamp in, cleared the SHORT error…display screen was staying on though. Turned off the AC portion and plugged something in via USB. All is acting normal now. Hope that can help someone.
Nope…sorry…started acting up again.
Really frustrating, as I live off grid.