EB55 but no Solar Panel

Product Discussion BLUETTI EB Series
1

Hi Bluetti,

Tried to reach you via email but no response :pensive:

My order ref is - SPF-EU-3481 and have not received the Solar Panel as part of the order. Can you confirm when it will be shipped???

Ta!

2

Most solar panels are shipped separately from the main unit shipment. The system only allows one tracking number per order. Be patient, your panel will arrive.

3

Hi @Sheldon,

Sorry for the inconvenience.
I’m sorry that our SP120 is out of stock. Do you mind changing it into SP200 if we offer you a coupon?

4

@BLUETTI
Yes, that would be ok, but would I receive it by the 13th April as i am going on a fishing trip?

5

Yes, you’ll get it before April 13. Thank you for your support.

6

@BLUETTI
Hello, you have sent me an Invoice for the SP200 but i do not want to pay anymore. I have also received an email from Niya that ALL solar panels are out of stock.

Please confirm!

Thanks,
Sheldon

7

Hi Sheldon,

No, not all. SP120 is out of stock, but SP200 is available now.

8

@BLUETTI
Like I say, i cannot pay anymore so when will the SP120 be in stock? I think it should have be clear on ordering/payment that the panel would be in a later delivery. If i cannot get a solar panel before 13th April, I would like a re-fund of the 359 euros.

Many Thanks,
Sheldon.

9

SP120 will be in stock in early April. You should get it before the 13th April. If not, just let me know.

10

@BLUETTI
Thanks and will do!

11

@BLUETTI Hello! Could you give me a clear indication in delivery of the SP120? Thanks.

12

SP120 will be in stock in early April. You should get it before the 13th April

13

Hi @Sheldon,

Glad to e-meet you again.
We are dealing with solar panels now and will send it to you soon. Thank you for waiting.

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