EB3A UPS turns off randomly

[nemiron1337]

Hello. My EB3A turns off AC output for a 1 second randomly when using in UPS mode. I noticed that thats happening only when EB3A is fully charged and its provided with relay clicking when it turns off. I`m using it to power a wifi router only with UPS. Maybe you have some additional firmware update because mine is fully updated and it didn’t helped.
EB3A2243005375123
ARM v2063.03
DSP v2052.11
Thank you

[BLUETTI_CARE]

Hi @nemiron1337 , we wonder if your EB3A is an EU version or not.
If it is an EU version, there is no new firmware that could resolve this problem.
We suggest you contact the service team to repair it. Please feel free to contact us if you need more help.

[Oleksandr3]

Hey.

Got exactly the same issue as topic starter.
No updates pending in the app.

EB3A2305000594739
ARM v2053.08
DSP v2052.11

[BLUETTI_CARE]

Hi @Oleksandr3, We found that your firmware is already the latest one, so we can only suggest you contact the customer service team and repair it.

[coozoo]

Oh it looks pretty similar to my current problem

EB3A started to reset(turn of for a second) AC output randomly

My EB3A works as backup power for 3D printer everything almost worked fine Despite it’s turned off when 20% on display when there is no power. So I’ve decided maybe it is eco mode to blame, tried to disable eco mode. After that my EB3A on external AC and fully charged. I’ve put it to print and I came to see ready printed parts but printing interrupted because power went down, about 5 times and everytime the same I thought printer problem. So I’ve started to monitor I put printer to print som…

I wonder if it is the same problem, mine started to appear after in app settings change, but maybe it’s not related, I think in a few days I will try to disassemble it to check at least visually.