I bought a new EB3A from Amazon a year ago and tried to register the device via the app today. I couldn’t add the device to my account because it said it was already registered to somebody with the email of firstname.lastname@example.org. Did I get a used one that I bought as new?
Seems like you get a unit that was send back to amazon or its a refurbished unit.
@SoBlue Kindly provide me with the SN and I will unbind the device for you. It may be that the factory workers did not unbind it when tested before the shipment.
Is there a way to send it to you without posting the SN in public?
Strangely, I don’t see the Message button using 3 different browsers on 2 different computers.
PM sent, pls kindly check :)
And replied. Thanks!
Hi I have the same problem. I contacted someone but haven’t heard back . She said I would get an email about it.