Hi @BLUETTI ,
I’ve ordered EB3A to Linz, Austria, a week ago, but it hasn’t been shipped yet. My friend from Austria has to deliver it ASAP to Ukraine, suffering from blackout.
Bluetti support email@example.com doesn’t respond to my emails.
How to contact them and speed up the delivery?
Hi @Bohdan , We are very sorry for the inconvenience. As we are only community administrators, not customer service support. We do not have the authority to handle order related matters. Has the support department replied to you now?
If you have been replied, please continue to communicate via email for consultation. If not yet, I can help you to urge them to reply as soon as possible.
Thank you for your recent order at BLUETTI. Due to the overwhelming demand during Black Friday, it seems impossible for us to process all orders in a timely manner.
Surge in orders and staffing shortages, the timeframe for a response from support may not be timely. If the support department has not responded to your message at this time, please do not worry. They will handle your order properly.
However, we will ship the products your ordered as soon as possible. Your estimated delivery time will take into account fulfillment time + shipping time.
Fulfillment Time: 3-7 business days
Shipping Time: 7-14 business days
Gifts are expected to be shipped by December 15 and may take 7-10 business days to reach you.