I installed the Charger 1 on my F-350 diesel truck. The installation went well and is according to instructions. I have a Oupes Mega 1 power station which I purchased at the same time. My 2 truck batteries and my 130 amp alternator are brand new. The spec for the Mega 1 dc input is 12-80 vdc @ 13 amps. Even with the truck running and warmed up the Charger 1 will charge briefly and then stop and start over. The Charger 1 led flashes red 4 times for the code when it stops. According to documentation , an output undervoltage? I charged at 56, 45, and 35 volts and the max approximate watts before resetting were 50, 450, and 280 respectively. Please help as I am at a loss. Thank You
Hi @NomadWannabee, We apologize for not noticing your post earlier. We would like to follow up on this matter.
Could you please provide us with the SN code of your Charger 1 and its current firmware version? We recommend upgrading to the latest version.
Please click on the DC output icon in the app to check the specific output voltage.
Hi @NomadWannabee, We haven’t heard back from you in a while and wanted to check if the issue has been resolved.
Have you already upgraded the firmware? Did it help? If it proves ineffective, we suggest you contact the support and arrange a warranty service.
Please feel free to contact us if you need our help.
I updated the firmware before installation and it is still updated. I tried different voltages-56, 45,35, and 25. All reset undervoltage
IOT:v9046.01
ARM:v9077.06
P/N:17.0301.1401-02A2
Hi @NomadWannabee, It appears that the new firmware has not been helpful in resolving this issue.
Have you attempted to contact customer service? If you are unsure of how to reach them, please send me a private message with your order information and email address, and we will arrange after-sales service for you.