@BLUETTI_CARE my serial number is "P/N: 17.0301.1401-02A2 "
@BLUETTI_CARE I think I gave the wrong #
This is number with QR code and in bluetti app " 2450001104671 "
@BLUETTI_CARE Yesterday I installed my Bluetti Charger 1 in my campervan and am experiencing the same thing. This morning the green light was still on. Can I please have the NEW firmware fix pushed out to my Charger 1 unit? S/N = CHARGER 12502002560596 Thank You Very Much!
@BLUETTI_CARE I don’t see a SN but the PN is17.0301.1401-02A2. The number within the app associated with the charger is: 12501002372326. Hopefully one of these is correct.
Hi @vakos, Thank you for getting back to us so quickly.
We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi @bluetti_harleyrydergmailcom, Yes, it is our pleasure to help you.
We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi @mjday07, Your Charger 1’s SN number is CHARGER 12501002372326.
We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
@BLUETTI_CARE i did the update. The light still stays on. It still defaults to charging unless I toggle it off and it still shows 0.4V output after the car has been off for a while
@BLUETTI_CARE i performed the update this morning. The green light still stays on, blinking slowly with nothing plugged into it. It also still defaults to charging unless I toggle it off after shutting my van off.
Hi @mjday07, Could you please let us know the exact voltage of your car battery? We would like to further confirm this issue.
If the voltage is very low and the unit still cannot shut down, unfortunately, there might not be a better solution at the moment, and you may need to manually turn off the circuit breaker.
Hi @bluetti_harleyrydergmailcom, Could you please tell us the exact voltage of your car battery? We would like to confirm this issue further.
If the voltage is very low and the unit still cannot shut down, unfortunately, there might not be a better solution at the moment, and you may need to manually turn off the circuit breaker.
Hi @darrenduds20, Could you please let us know the exact voltage of your car battery? We would like to further confirm this issue.
If the voltage is very low and the unit still cannot shut down, unfortunately, there might not be a better solution at the moment, and you may need to manually turn off the circuit breaker.
@BLUETTI_CARE the voltage varies. But right now its sat at 12.3v. If there isnt a fix unfortunately i will have to organise a return
Hi @darrenduds20, I am sorry for the inconvenience.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Ill email uk customer service. I just can’t understand why you would design a unit that flattens the cars battery and doesn’t automaticallyturn off, every other dc to dc charger ive ever had will auto shutoff. Is it set to ever shut off ? @BLUETTI_CARE
@BLUETTI_CARE when the car is off it’s around 12.3. On it’s around 13.4 with the charger “off” even though it’s still showing 0.4v. What did the firmware you pushed even do because nothing changed on my end?
Hi @darrenduds20, currently, we don’t have any better solutions. We can’t set it as ever shut off, so manual operation is the only option at this time.
I appreciate your kind understanding and patience.
Hi @mjday07, Even when the power is disconnected, electrolytic capacitors may still have a small residual current due to the presence of the electrolyte, preventing the voltage from dropping to zero. This is why the voltage still shows 0.4V.
The firmware we pushed optimized the issue of repeated charging after shutdown. However, it seems that this hasn’t significantly helped your Charger 1. We don’t have any better solutions. We can’t set it as ever shut off, so manual operation is the only option at this time.
I appreciate your kind understanding and patience.
I have the same issue. Updated all firmware and the only way to prevent draining down the vehicle battery especially when parked a long period is flipping off the breaker.
Definitely not what was expected/promised. You need to stop shipping this product until this works properly because it’s a major part of functionality promised but not delivered.