Hi, guys!
I have ordered and paid for a power station 2 months ago. Adn now it’s status is unfulfilled.
Order number ORDER SPF-EU-19217
I want to know what is going on with this order?
Can you help us?
Hello,
can anyone help me?
I receive no further answer from the Bluetti Support.
I ordered an EB70 but received an EB3A. I got one reply from support with a RMA-label. The EB3A is ready to be returned and i would like to know when i can expect the delivery of my EB70.
SPF-DE-13427 von Bluettipower-DE.
With best regards
Sebastian
@Sebastian Normally Bluetti will ship out the unit as soon as they receive and have looked over the unit they are replacing.
Hello @Mary Sorry I am just now seeing this! Have you been in contact with @BLUETTI thru their email support yet? shoot an email to service@bluettipower.com with your order number and they’ll get you taken care of if they havent already.
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@Sebastian We are very sorry for the inconvenience.
Now BLUETTI CARE team will assist you with any after-sales issues regarding your order. @BLUETTI_CARE
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Hello,
Thank you very much for your answer.
I received a reply from Bluetti support and should send in the device.
It initially said that the parcel would be collected from my adress, but now i am taking it to a DPD station.
I think the process is now running and i hope to receive my ordered EB70 as soon as possible.
Thank you very much for your help.
With best regards
Sebastian
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