I’m in Australia and I’ve been using the EP760/B500 for about 3 months. I live on a remote property with the EP760 installed at my shed to provide power for the shed, and the NBN Fixed Wireless Internet connection. There is no grid connection. When it has been cloudy for a few days in a row, I run a small pure sine wave generator to charge the battery. The generator is connected to the grid input. This worked fine before now. This morning when I started the generator, the system generated a high grid voltage error message, and shuts down the grid input. Yet the reported grid voltage is fine.
This topic seems to reference a bug where the EP760 intially draws from the grid then returns power to it, even though the “Feed to Grid” setting is turned off. Can you confirm this is likely to be the cause of my problem?
In addition, the other topic references “pro” mode and ensuring the “Region” setting is correct. My region is set to Germany. Can you advise how I access pro mode so I can change to region setting to Australia.
Finally, I’ve noticed the “Production”, “Grid” and “Consumption” displays in the app don’t show readings when they fall below 100W. My “Consumption” is about 70W constant load, so it always shows as zero. Yet I know it is reading something as the “Energy Statistics” are increasing. Can you change the app, or add a setting, so that the app will display power levels less than 100W.
Hi Bluetti,
I’m in Ukraine and I’ve been using the EP760+B500. I bought the product in a local store. After purchasing, I created my account in the official application, logged in and added my product to my account. I use my kit as an uninterruptible power supply. In Ukraine, the situation with electricity supply is quite complicated now and therefore an uninterruptible power supply with a high output power (7600W) was needed. My device powers a large number of devices, since not all of my friends and neighbors have their own generators and uninterruptible power supplies and have to share electricity with them. But when I initially configured the device, I found that its output power is limited to 4600W despite the technical characteristics of the inverter indicated on the case. Having studied the documentation, I found that such restrictions apply in the Germany region, but this parameter cannot be changed in the application. I also read on this forum that you can change the region parameter in “pro” mode. I also read on this forum that you can change the region parameter in “pro” mode. Please tell me how to switch to “pro” mode or configure the region parameter in another way
Regards
Dmitry Kievich
Hi @CreatorDK, If customers require additional features, such as AC coupling to activate the meter or off-grid parallel operation, they need to apply for Pro authorization. Only with Pro authorization can they access the APP Pro mode to configure the parameters.
We will open the expert authorization of the APP for you, please apply for it through the following link: Apply for Advanced User
