Bluetti EB3A Dead on Arrival (DoA)

I received my order on Friday, July 7th. I followed manufacturer instructions, I used the accompanied 110volt power cord.And charged the device. The next day Saturday july 8th, 24 hours later I unplugged it and It would not turn on. I spent Sunday July 9th using a solar panel to charge it. And it turned on at first and looked like it was charging/charged but would not turn on still, after reading 100% and shutting off. I have/had high hopes for your product but not sure now. I’m the maintenance manager at a mountain lake marina in northern California and was planning on using more of your products in the future for the business. I hope to hear from you soon about this matter.

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curious… did you get this resolved?