Bluetti AC200P NOT charging when plugged into wall

Bluetti AC200P Not Charging with Wall Adapter Just received and opened my bluetti AC200P and it came with 0% charge. I plugged it into the wall, turn the power on and it quickly shuts off after several beeps and a fault code of :043 BMS Low Voltage" Any suggestions would be appreciated. The big storm is coming and I was counting on using this if we lose power. Thank you!

Strange my came 80%charged-i ran it down to 10% first time and then charged all the way up.
i dont know ,just a guess,hold on/off button for 10 seconds/then see if it turns back on ,then try charging

Thanks. I just tried it and got the same result. I’m afraid it’s probably a faulty unit.

The rep/moderator on face book bluetti group might help
BLUETTI Portable Power Station Club | Facebook

THank you. I just requested to join the group. Thanks a LOT.

lot of good info there.

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I would call or e-mail Bluetti on this one. There have been a few with this reported issue and none successfully resolved.

Service hours are M-F, 9-5 PST. I would email since it’s the weekend.

Email :

Telephone: 1-702-463-4792

Monday to Friday 9am - 5pm (PST)

Address: 6185 S Valley View Blvd Ste D. Las Vegas NV 89118

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Thank you. I can hardly wait for tomorrow when they open! Thanks for all your advice.