Hi, i got a refurbed bluetti eb3a, that is bound tocsomeone elses Email.
Please unbold the following serial number.
Eb3a2309011700902
Thank you
@Bluetti_care Hello. I am a Ukrainian soldier. I ordered an eb3a device through volunteers, and it came with a linked account. Could you help untie? Serial number
EB3A2429001635011
My Bluetti EB3A is linked to someone else’s account please unbind my device. SN: 90249QC22390861.
@Bentley Please double-check the EB3A’s SN so that I can unbind. You can refer to the format mentioned in above post. 
Serial Number EB3A2239009457039
@BLUETTI_CARE My AC200L is bound to someone else’s email address. Please unbind SN 2452000681127
Thank you!
Dear Admin
Could you kindly assist me unbind refurbished AC500 unit with SN 2314000038331
Hi, I hit the same problem. My ep800 is bound to an unknown account. Did I got a refurbished one as other people reported here? the SN is EP8002333000092268 . thanks!
@speeder2005
As far as I know the EP Home Energy series are not in the official refurbished program.
And the unbinding done.
@BLUETTI_CARE
I need assistance with unbinding. Can you help unbind: AC300, SN: 2235001191503. Thank you.
Hi @Tyler, We have unbound the device as requested. You can now register and log in.
I hope it does help.
1 Like
Hello,
Can you please unbind:
AC200M2135001218939
Thank you very much.