Bind & un-Bind APP from Power Unit

Product Discussion BLUETTI APP
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The AC200Max recently purchased was ‘bound’ to my Bluetti APP (and subsequently phone) to allow simple tasks and remote monitoring. While attempting to look for firmware update on Bluetti.com I found my account was not active. I re-entered and created an account that I thought I currently have using the same user name and PW. Currently my power unit returns an error that I must ‘un-BIND’ my AC200max from my ‘old account’ and 'BIND the unit to my ‘new account’.

Trouble; NO MENTION of ‘BIND/UNBIND’ anywhere. How does one accomplish this feat of ‘BIND/UNBIND’ unit from Bluetti APP?

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@Mic If you need to unbind your machine, please provide your SN code and I will forward it to the engineer to unbind it for you. Thank you for your cooperation!