B230 not charging

I first had an issue about 2 weeks ago I have the B230 it stop charging via ac200 max The light comes on, but no indicators for charging. I’ve tried charging it with both AC and solar and it does nothing. I don’t know when it when dad completely. I use this every single day. I’m off the grid completely.

Then today, I disconnected it and move some things around. I was advised to send it back. There was no support given to me on it. Whatsoever, I just got an email saying I needed to return it.
All of a sudden, after I disconnected everything, my AC 200 Max stopped charging with solar Checked everything you can imagine. I checked the cables, the panels. I hooked a meter up getting power all the way up to the cable so I’m not sure what’s going on with it. I contacted support number and they advise me again. I’d be receiving an email if this doesn’t charge. I have no electricity. I fired up my generator and it does charge-off of AC, but IM still puzzled why no solar on either unit, I even change the cable that plugs in to the unit. With a brand new one I had and still nothing. I’m not sure what to do with this. I’m waiting on the email from them, and I figured I would give this a shot.

@Techefx
It appears that there may be an issue with the internal electronic components. Since the support team has already contacted you regarding a return or replacement, please cooperate with their assistance to proceed with the next steps for the return and replacement process.