I just got my new AC300 today. I plug in the B300 to the AC300 and turn the AC300 on. The touchscreen stays black. I touch the screen many different places and nothing happens, screen is black. I tried upluging the B300 and AC300 and checking position on the cable at both ends when I plug it back in, Nothing happens. Screen is black. Moved cable to different ports, no change. Plug in the AC wall into ac300, power button turns green, screen still black.
Yes it lights up when I press the button. When I turn on the AC300 button, it lights up and the B300 lights up too. When I press the AC300 button to turn it off, the B300 light goes off and about 15 second later the AC300 lights goes off.
Hi @hey , If it has been confirmed that the battery connection cable is locked, the display is still not energized. Then it may be a problem with the internal parts of the screen and you need to contact the support department to register a return for repair.
Hi @hey , We have helped you to urge the support department to let them process your email as soon as possible. Due to the surge of orders on Black Friday, please kindly wait for a reply from the support department, thank you very much for your support and understanding!