The battery connection ports on my AC300 are coming lose and pulling out when I disconnect the battery expansion cable. Has anyone else encountered this problem? I’ve emailed support but I am wondering if this is a common problem.
Hi @Echoes, We believe this issue is not very common.
Could you confirm that the connection cables are properly connected and locked?
Also, could you provide us with your service ticket number? That way, we can urge our customer service team to prioritize your email.
Hi @Echoes, We haven’t heard back from you in a while and wanted to check if the issue has been resolved.
Could you please take a photo or video to show the issue with the connector? If we confirm that the connector is loose, we will arrange a warranty service for you.
Please feel free to contact us if you need our help.