AC200 Max goes to 0% on reboot.

This morning my AC200 was at 16%. It was at 25% when I went to bed last night. I rebooted it and it shows up at 0%! Is there any advice out there? Do I have a defective unit? Is Customer Support my next option?

@Pathwork Please update the BMS firmware to 1017.03 and do a full cycle of charge and discharge to correct the SOC.