I woke up to my unit suddenly being off and giving me this error code. Really annoyed as we have rolling blackouts here a d I rely on this to get work done.
The unit shows 0% charge and does not detect the power ac input, I can’t enable the ac or DC out put or connect via Bluetooth. Bms firmware version shows 0.0 like the firmware update error except. I didn’t do an update. I have sent it back through the company I bought it from but there is no stock here so no idea what is going to happen.
Definitely won’t be recommending bluetti to my friends again and a lot of people are looking for backup solutions here in South Africa due to our loadshedding.
I have only had this unit for 28 days, and have the b230 connected and the unit doesn’t see the b230 either.
I hope they can replace it with a longer lasting unit. Not impressed so far with this issue. The device is great but less than a month in and it’s faulty is not a good start.
@Roars Can you check if the BMS communication cable of the machine is plugged in place? Please plug it in tightly.
After checking that the communication cable is OK, the error is still reported.
Then you need to contact our support department (with relevant photos and machine SN code) for further processing.
Thanks for the reply, but I guess that would require me to open it and void my warranty. Why would that be the advice given by you as the company? Anyway, I have already sent it back via the local company. Sadly, they have no stock at their supplier, so who knows how long this will take. Really annoyed by this and this advice given that would void my warranty.
Yes I did, they have refunded me and they have no stock so I am now moving to a ecoflow delta pro unit instead. At least ecoflow has a local website and seems to be more supported here. It costs more but has a bigger growth potential as well down the road.
I tried the logging out and in on multiple phones and still couldn’t connect.
Thank you for replying. Sorry for late reply. I was informed by Caroline from Bluetti to ship the unit back and I will be responsible if there is damage done due to packaging. Also, to take pictures of the packaging and send it to her to retrieve a label. I already threw out the package and suggested if I could get a new unit with new packaging so I can switch out the units to send the defective one back. I offered that they can charge my card until they receive the damages one. She refused and told me to take it to ups and I pay to have them box it up. It’s too heavy for me and it powers the house. I haven’t had this unit that long and the customer service is horrendous. I spent thousands of dollars in less then 5 months. Bluetti products are the best if they work. I know others that have had issues. This is borderline between scamming or just really bad customer service. I’m looking at other options. Thanks again.